Tuesday, May 01, 2007

It's Com-craptic!

More on RT in a bit, but first, a Public Service Announcement for anyone trying to reach me on my Comcast e-mail:

Due to some complicated side effects of transitioning my account from Adelphia (which happened back in January), Comcast has temporarily locked me out for one of the following lengths of time (depending which customer service representative I speak to):
  • 3 hours
  • 12-24 hours
  • 24-48 hours
  • 24-72 hours
  • UPDATE: 5-6 days
If you need to reach me before the longest of these time periods is up, you can send it to my other e-mail address, jeri at jerismithready dot com, which is working fine. I haven't picked up my Comcast e-mail since Friday morning. So if I haven't replied to you, I'm not a jerk (well, not because of this, at least), just a victim of incompetence.

UPDATE: To continue the process, they had to purge my account, so if you sent me e-mail last Friday through Sunday, it's gone-daddy-gone. Please send again to jeri at jerismithready dot com.

It's funny, because years ago in Howard County, MD, we had Comcast, and they were fantastic. When we heard they were taking over Adelphia, we greeted them as liberators, strewing flowers at their feet, thanking them for delivering us from lameness.

I'm sure you've been there. Consider this an open invitation to complain about any and all companies who've given you bad service lately.

A-Z Update: "Entertain Me" by the Psychedelic Furs

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5 Comments:

I got an offer from Comcast of a free digital box for a year, and free HBO and Starz fo 6 months. When the cable guy came to install it, he, and his bosses, said it couldn't be done b/c I have TiVo. I suspect they want me to take their DVR, which would cost $12 a month.
Cecilia

Posted by: Anonymous Anonymous at 5/01/2007 10:22 AM

It can be done... but it IS more complicated. And Tivo is much better than those DVRs, so don't give in.

Posted by: Blogger Rob S. at 5/01/2007 11:41 AM

We get our Comcast cable with lots of channels for 12 bucks a month. The rason is when we first got them they kept screwing up the installation and our wiring so bad that we threatened to sue them. They fixed the wiring and we get cheap cable out of it.:-)

Posted by: Blogger Kathy at 5/02/2007 4:47 AM

Wow, Kathy. All we got was a $20 credit, and only after I demanded some kind of restitution. Apparently this is happening to a lot of people during the migration.

*sniffle* I miss Adelphia. They were incompetent in a relatively benign way (spotty connections). They never actively screwed things up for us.

Posted by: Blogger Jeri at 5/02/2007 9:53 AM

The clear lesson from this is: stop calling the customer service people. They appear to extend the down time with each conversation.

Years ago I treated my co-workers to a tour de force of righteous indignation as I dressed down the phone company, including the more-difficult-than-it-sounds act of raising my voice without actually shouting. They all agreed that they would retain my services if they needed to deal with Verizon.

Posted by: Blogger Dave S. at 5/02/2007 11:18 AM

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